Taradino C. (![[info]](http://p-stat.livejournal.com/img/userinfo.gif){kind=small} taradinoc) wrote,@ 2008-01-01 03:08:00 |
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Adventures in Outsourcing
So, I called 1-800-COMCAST tonight because I accidentally ordered an episode of The Office on my mom's On Demand without noticing that it cost 99 cents.
The lady who picked up was, shall we say, not good at listening. Here's how it went down:
Her: "Are you calling about the account for <my cell phone number>?"
Me: "No."
Her: "Give me the number on the account, please."
Me: "831--"
Her: "Area code first."
Me: "OK. Area code 831, 555--"
Her: "831."
Me: "Yes. 831, 555... <pause>"
Her: <pause>
Me: "... 123--"
Her: "555."
Just shut the hell up while I give you the phone number! How hard is that?
And then, once she got the phone number, she couldn't find the account.
Her: "I tried it twice, sir."
Me: "OK, well, that's the number on the account. It's not my account at home, I'm in California."
Her: "Then you'll have to call the California office."
Me: "What's their number?"
Her: "I don't have it. If you call 1-800-COMCAST and enter the California zip code, it will transfer you to the California office."
Me: "I did call 1-800-COMCAST and it didn't ask me for a zip code."
Her: "Try calling back again."
So eventually my mom found a cable bill and there was a different 800 number on it. It still didn't ask for a zip code, but it did ask for a phone number and I got to speak to someone with access to the account.
What's strange is that Comcast's phone support is usually pretty good. I guess all the smart people have New Year's Eve off.
So, I called 1-800-COMCAST tonight because I accidentally ordered an episode of The Office on my mom's On Demand without noticing that it cost 99 cents.
The lady who picked up was, shall we say, not good at listening. Here's how it went down:
Her: "Are you calling about the account for <my cell phone number>?"
Me: "No."
Her: "Give me the number on the account, please."
Me: "831--"
Her: "Area code first."
Me: "OK. Area code 831, 555--"
Her: "831."
Me: "Yes. 831, 555... <pause>"
Her: <pause>
Me: "... 123--"
Her: "555."
Just shut the hell up while I give you the phone number! How hard is that?
And then, once she got the phone number, she couldn't find the account.
Her: "I tried it twice, sir."
Me: "OK, well, that's the number on the account. It's not my account at home, I'm in California."
Her: "Then you'll have to call the California office."
Me: "What's their number?"
Her: "I don't have it. If you call 1-800-COMCAST and enter the California zip code, it will transfer you to the California office."
Me: "I did call 1-800-COMCAST and it didn't ask me for a zip code."
Her: "Try calling back again."
So eventually my mom found a cable bill and there was a different 800 number on it. It still didn't ask for a zip code, but it did ask for a phone number and I got to speak to someone with access to the account.
What's strange is that Comcast's phone support is usually pretty good. I guess all the smart people have New Year's Eve off.
